What is VIVA Ring Back Tone?
VIVA Ring Back Tone allows you to personalize what friends, family and colleagues hear when calling you. Basically the €œringing € sound people hear while waiting for you to answer the call, is replaced with your choice of audio clip.
What VIVA Ring Back Tone rings can I subscribe to?
You can choose from a variety of different sounds ranging from the latest music to sound effects and personal voices.
How do I subscribe?
-You can subscribe to the service by calling 600, or by sending SMS to 601 containing ON
-You will receive an SMS confirming the subscription
Is the service only available to VIVA customers?
Yes. Non-VIVA customers will only be able to hear the tone that you selected when calling you.
Is the service only available to Monthly customers?
No. VIVA Ring Back Tone service is available for both Monthly and Prepaid customers.
What does it cost?
Each ring has its own price and is valid for use for 30 days. Once the time period for a ring has expired, ring is automatically renewed for another period of 30 days unless you stop renewal.
Will I be able to forward the tones that I have selected?
No
If I experience problems or require more information with this service, whom can I call?
If you would like more information about VIVA Ring Back Tone, please call customer services on 102.
How do I get a code for a ring when the ring is not on the website?
If you cannot find a song on the website, it may not be available yet. We do have regular rings updates; so keep an eye on the site to see if your song has been included in the latest update.
Can I use the service immediately after subscription?
Yes and you can also order new ring(s) immediately after subscription.
Do I need to configure any settings on my phone?
No.
Are the rings I order stored on my mobile?
No, they are directly added to your album on the system so that when you change your device, your rings will remain the same.
Are the rings I order stored on my mobile?
No, they are directly added to your album on the system so that when you change your device, your rings will remain the same.
Do I lose my tones and settings if I change my mobile?
No.
Can I listen to the ring before I order it?
Yes. You can listen to the ring via IVR and via web.
Can I have more than one ring played when someone calls me?
Yes, you can have more than one ring tone set as your VIVA Ring Back Tone. You can set a different tone to a different person or group of people and you can set different tones played at different times. For example, you can set a tone to your colleagues and play another tone when any member of your family calls you. Furthermore, you can play a tone during your work hours and plan a different one when you are out of the office.
Can I use the service while roaming abroad?
Yes.
What are the phones that are capable of using the service?
All mobiles available in the market are compatible with this service because it does not require any settings or changes on the mobile handset itself.
How many tones can my album store?
You have a capacity of 10 rings within your album.
Can I order a new ring if my album is full?
No, you should first delete a ring from your album.
How can I acquire a ring on my handset?
There are two steps you should go through to acquire a tone on your handset. First you need to order the ring. Then you have to set the ordered ring. To do so, you can call the IVR on 600 and follow the prompts or you can use the short message commands that you send to 600 or visit our website: www.viva.com.kw.
Can I suspend the service?
No.
Can I turn on and off active rings?
Yes
Can I turn on and off active rings?
Yes
How do I send a Ring as a gift?
Just send by SMS GIFT followed by Ring code followed by recipient mobile number by SMS to 600
What is the validity period of a Ring?
Each Ring validity period is 30 days. Ring can be renewed after 30 days.
What happens if I delete the Ring before the end of validity period and I don €™t have other Rings in my album?
You will enter a 30 days suspend period where your ring will be set to the traditional default ring. If you don €™t order a ring within this period, you will be unsubscribed from the VIVA Ring Back Tone service.
What happens if I delete the Ring before the end of the validity period and I have other active Rings in my album?
Your status as a VIVA Ring Back Tone subscriber will remain unchanged because you still have other active rings.
How can I cancel the service?
In case you wish to cancel the service, simply send an SMS containing OFF to 601
For more information about VIVA Ring Back Tone, please visit our website: www.viva.com.kw
What is VIVA Voice SMS?
VIVA Voice SMS is a service that allows you to send voice SMS to another person locally.
How do I send VIVA Voice SMS?
Simply dial *5 followed by the number you desire then press Call. Record your voice message and hang up.
How will I receive a VIVA Voice SMS?
A message notification will be sent to you with 2 retrieval numbers: One retrieval number to listen to VIVA Voice SMS sent to you and one retrieval number to listen to your old VIVA Voice SMSs.
How much will I be charged to retrieve my VIVA Voice SMS?
You can retrieve and listen to your messages free of charge.
How many VIVA Voice SMS can be saved in my VIVA Voice SMS inbox?
Only 10 VIVA Voice SMS can be saved. If your inbox reach the maximum number of VIVA Voice SMS , make sure to delete some of the VIVA Voice SMS in your inbox in order to be able to receive other VIVA Voice SMS.
Would the VIVA Voice SMS saved be deleted after a certain period?
VIVA Voice SMS saved will be deleted after 10 days.
How many times can I hear my VIVA Voice SMS?
You can hear your VIVA Voice SMS as many times as you wish.
What is the duration of the message that I can send through the VIVA Voice SMS service?
You can record a message for a maximum of 30 seconds.
How much will I be charged for the VIVA Voice SMS I send?
You will be charged 50 Fils per VIVA Voice SMS sent.
Can I use the VIVA Voice SMS service while roaming?
You can deposit VIVA Voice SMS by dialing +965 55102501
What is VIVA Credit Transfer?
VIVA Credit Transfer is a service that enables a Prepaid customer to transfer airtime credit to another Prepaid customer.
How can I subscribe to VIVA Credit Transfer?
All Prepaid customers automatically have the service.
How much does VIVA Credit Transfer cost?
There are no subscription fees for the VIVA Credit Transfer service.
No transaction fee will be deducted from the sender €™s credit balance for each successful transfer.
How can I transfer credit to another customer?
Simply send by SMS T followed by amount followed by phone number to short code 588
Example: T 2 55123456
Or simply send ? followed by amount followed by mobile number to 588
Example: 55123456 2 ?
Note: Space should be included between commands A transfer successful message will be sent to the sender.
How can I receive credit from another customer?
Once a customer transfers credit to your account, you will receive an SMS confirming the transfer.
What are the amounts can I transfer?
-The minimum transfer amount is 1 KD
-The maximum transfer amount is 200 KD per day
-The amount transferred cannot be in decimals
What happens to my validity when I transfer credit?
Your validity will be transferred with the amount.
Example:
When you transfer 1 KD, you will be transferring 5 validity days from your account as well
Are there a maximum number of transfers?
No
Can I unsubscribe/deactivate the balance transfer service?
No
Can I transfer credit to a customer abroad? How?
Yes, you can transfer to a customer abroad.
However, to receive credit the recipient must be using a roaming partner €™s network.
You must follow the same instructions for local credit transfers
Can I transfer from my postpaid GSM to prepaid?
No
Can I transfer credit while I am in suspend period (receive-only state)?
No you have to be in active state (make and receive calls) in order to transfer credit
Can I receive credit while I am in suspend period (receive-only state)?
Yes you can receive credit while in suspend period (receive-only state).
How safe and secure is the balance transfer service?
The balance transfer service is an extremely safe and secured way to transfer credit.
What if I transfer to a wrong number?
If the wrong number you have transferred to exists on the system then the amount will be transferred and cannot be retrieved or refunded.
If the wrong number is not in the system, then the amount will not be transferred and the transfer will fail.
Can I cancel a transfer?
The transfer cannot be cancelled
