Enjoy VIVA's extensive network of international roaming partners to keep in touch with your friends, family and colleagues while traveling abroad. Take the opportunity to make and receive calls, SMS, and use VIVA services in up to 170 countries with more than 400 roaming partners – plus broadband data service in over 115 countries.
To maximize your roaming experiences, VIVA also has agreements global satellite networks, international airspace network for in-flight roaming, and international water networks for maritime roaming.
Roaming Prices
The following rates are applicable for VIVA customers while traveling abroad:
VIVA calling services in up to 170 countries with more than 400 roaming partners.
| Call Type | GCC | MENA | Europe | America | Asia | ROW | Satellite ,Cruise ship and In-flight roaming |
|---|---|---|---|---|---|---|---|
| Call to same country | 0.079 | 0.300 | 0.500 | 0.500 | 0.500 | 1.000 | 1.200 |
| Call to Kuwait | 0.189 | 0.650 | 1.250 | 0.900 | 1.000 | 1.200 | 1.200 |
| Call to GCC | 0.189 | 0.900 | 1.250 | 0.900 | 1.000 | 1.000 | 1.200 |
| Rest of the world | 0.900 | 0.900 | 1.250 | 0.900 | 1.000 | 1.000 | 1.200 |
| Receiving calls | 0.300 | 0.600 | 0.600 | 0.500 | 0.800 | 0.800 | 2.000 |
| Sending SMS | 0.150 | 0.150 | 0.150 | 0.150 | 0.150 | 0.150 | 0.300 |
| Receiving SMS | Free | Free | Free | Free | Free | Free | Free |
| GPRS / 10KB | 0.06 | 0.06 | 0.06 | 0.06 | 0.06 | 0.06 | 0.100 |
Notes
- Your plan you use in Kuwait and your package subscriptions will not be valid while you are abroad. You will be charged under above Plan when you are abroad.
- Calls made and received while outside Kuwait are charged every 60 seconds for Post-Paid and Pre-Paid lines. The table shows the minute prices.
- Charges for making/receiving calls apply to all directions.
- SMS you receive while abroad will not be charged.
- The prices include any applicable taxes and surcharges applied by overseas operators.
- It takes some time to receive the billing information from the foreign operators and therefore these charges may be reflected in your invoices at a later time.
- Coverage area outside Kuwait can change depending on the local and geographical coverage of the relevant operator.
- You can call VIVA Customer Services at 102 to get detailed information on the charges applicable abroad.
Customers can now enjoy roaming in several International Networks:
Satellite Networks
VIVA customer can now roam within Thuraya Satellite coverage (You can use your VIVA SIM card in specific satellite handset with roaming mode). For more information on Thuraya coverage please visit the following website: http://www.thuraya.com/coverage-map
International Airspace Networks/ in-flights roaming
VIVA is now on-board with In-Flight Roaming Service to provide in-flight roaming to its customers with the use of their GSM phones.
VIVA has roaming contracts with two In-Flight partners: AeroMobile and OnAir networks. VIVA customers will be able to make and receive calls, send and receive SMS, data internet/ blackberry access (using GPRS, EDGE, and HSDPA) during the cruising phase of the flight (after take-off and before landing).
- Coverage within AeroMobile networks: Applicable on specific aircraft and selected flights of Emirates, Qantas, Turkish Airlines, Saudi Arabian Airlines and V Australia
- Coverage within OnAir networks: Applicable on specific aircraft and selected flights of British Airways, TAP Portugal, BMI, Ryan Air, Air Asia, Air Asia X, Kingfisher Airlines, Royal Jordanian, Jazeera Airways, Oman Air, Wataniya Airways, TAM, AirBlue, and Qatar Airways
International Waters Networks such as within MCP and Seanet coverage
GCC
Bahrain, Oman, Qatar, Saudi Arabia, UAE
MENA
Algeria, Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Morocco, Palestine, Syria, Tunisia, Yemen.
Europe
Albania, Armenia, Austria, Belarus, Belgium, Bosnia, British Isles (Isle of Man), Bulgaria, Croatia, Cyprus, Czech Rep, Denmark, Estonia, Finland. France, Georgia, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom and Ukraine.
America
Canada, Chile, Ecuador, Mexico, USA & Puerto Rico, US Virgin Islands, Panama, Trinidad & Tobago, and Venezuela
Asia
Afghanistan, Australia, Bangladesh, Cambodia, China, Hong Kong, India, Indonesia, Japan, Kazakhstan, Korea, Macau, Malaysia, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Turkmenistan, Vietnam.
Satellite ,Cruise ship and In-flight roaming
Satellite ,Cruise ship and In-flight roaming: Satellites Networks (i.e Thuraya Satellite), International Airspace Networks (i.e Aero Mobile and On-Air), International Waters Networks (i.e MCP and Seanet).
Rest of the World
Azerbaijan, Cameroon, El Salvador, Gabon, Hungary, Kenya, Kyrgyz Republic, Russia, Serbia & Montenegro, Tajikistan, Tanzania, Uzbekistan, Yugoslavia, Ivory Coast, Madagascar, Maldives, Mauritania, Mauritius, Mozambique, Namibia, Nigeria, Senegal, Seychelles, South Africa, Sudan, Swaziland, Uganda Zambia, Zimbabwe, and all other countries and islands (Caribbean, South Pacific islands, etc) VIVA has roaming agreements with.
