VIVA Elite
VIVA ELITE is an Exclusive program designed for our distinguished customers giving them superior services in recognition for their loyalty.
What is the VIVA Elite membership?
The membership gives you priority at all VIVA branches and a free VIVA Concierge membership. You will also have a dedicated team available at any time to assist you beyond traditional telecom services.
The VIVA Elite membership provides you with highly efficient personal assistance and grants you access to multiple lounges at airports around the world, which makes VIVA the first telecom company in the region to offer such a feature to its clients.
Benefits
The program entitles you to a full set of benefits
1. Prioritized services at VIVA branches:
When visiting any branch, show our employees your membership card and they will provide you with fast and efficient services without having to wait in line.
2. Priority status when calling the customer care at 102.
When calling 102, your call will be prioritized immediately for better service around the clock, seven days a week.
3. A special VIVA concierge service.
VIVA Concierge
A. Personal assistance available around the clock, seven days a week.
B. A free monthly courier service
C. A personal shipping address in the UK and USA
D. Local and international access to the VIVA Concierge call center
E. Access to waiting rooms in airports around the world
A. Personal Assistance:
Personal assistance is available for you around the clock through our call center. Our team can help you save time and effort by assisting you with your daily tasks and occasions. For example we can help you with travel tickets and hotel bookings, send you event reminders, place online orders for you, plan events etc.
B. Courier service:
The service provides you with personal assistance for all your transactions covering all areas in Kuwait.Examples of courier services:
- Processing bureaucratic paperwork i.e. government offices / visa documents delivery
- Delivery of gifts, flowers, cakes etc.
- Car servicing
- Payments of traffic fines and school fees
C. My Box service:
Enjoy a free local shipping address in the United States and the United Kingdom for international shipping purposes.
D. Local and international access to the VIVA Concierge call center
E. Access to airport lounges:
Unlimited access to waiting rooms at international airports around the world by showing your membership card.
