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| VIVA Internet can be accessed via three different ways: By using a 3G enabled mobile handset By using a 3G enabled mobile handset as a modem and connect it to your Laptop via Bluetooth, IR or Cable By using a 3.5G USB Modem on your Laptop. Pay as you go service is activated by default for all subscribers Unlimited package can be activated through the following channels: Send _�ON _� by SMS to 255 Call 102 free of charge and our call center agents will help you Log on to www.viva.com.kw and activate the package from Service Properties. The settings are sent to you upon SIM activation. In case you want them back, send SMS to 111 including NET nokia N96 for example, and settings will be sent to you automatically Yes. You can use our GPRS network if you have a handset supporting our GPRS service. In this case, speed will be slower than that achieved using a 3G handset. We have one of the world _�s most wide 3.5G network coverage based on the latest HSPA technology (High Speed Packet Access) covering a populated area of more than 99% of Kuwait. V-link USB Modem is a perfect option for Internet access on the go. This super slim device features an eye-catching stylish design and great speeds that can be used by both laptops and desktop computers without wires. The Modem installs the software by itself once you have plugged into the PC or Laptop. There is no other CDs for you to use for the installation. Standard USB interface CPU: Pentium 500MHz or above Memory: 128MB RAM or above Hard Disk: 50MB free disk space Operating system: Windows 2000/XP/Vista or MAC Each message can contain 70 Arabic characters or 160-character per message for English. All you need to have is a USB Modem, insert 3G SIM card in the device and plug into any PC or Laptop to be provided with an Internet connection Yes. You need 3G USIM card. Or, you can apply for new Data line connection dedicated for Internet access and SMS services only; all other calls and services - such as video calls, voice calls, etc., including incoming calls, are disabled. This option is suitable for users who wish to have a special card dedicated for internet access via laptop. No, V-Link delivered by VIVA are SIM locked and cannot be used with other operators. V-Link USB Modem is available in the commercial stores of VIVA main business centers and VIVA outlets. Yes. V-Link support windows vista. He shall pay a cancellation fee of KD 50. SIM replacement will be for free USB shall be charged 35 KD SMS will be charged as extra fees (same as already set fees for national and international SMS)
Inbound roamer can cancel LRN by calling customer care on 102. Once subscribed to LRN, inbound roamer gets 1 KD as credit valid for three days and free of charge. If roamer doesn _�t recharge within these three days, LRN will be suspended for 1 month. After that, line will be lost. If roamer recharges within these 3 days, his line will be active and he can accumulate validity until it reaches a maximum of 60 days. Inbound roamer can use LRN only to make voice calls. To make voice calls using LRN, inbound roamer dials *7 then the mobile number he wants to call. Both lines, the original (home network) number and LRN number, will be active i.e. able to receive and make calls. Inbound roamer will be charged according to prepaid plan tariff structure. Display Blue plan tariff structure Inbound roamer calls 202 dedicated IVR to recharge, balance queries or change language. Inbound roamer uses available scratch cards to recharge his account. Inbound roamer can cancel LRN by calling customer care on 102 Inbound roamer calls 202 dedicated IVR to recharge, query balance or change language. Inbound roamer uses available scratch cards to recharge his account. VIVA Voice/Video Mail is a service that helps users manage their calls more properly and avoid call missing. The service is usually offered to people who don _�t want to miss calls, where customers can receive and send voice/video mails from /to other recipients. To activate Voice/Video mail free of charge, you should call our customer care at 102 To use voicemail box, user should divert his calls to 222 (or +96555102222) in one of the following conditions: - Unconditional (All calls) - Powered-off - Unreachable or out of coverage - Busy - No reply For messages direct retrieval, user dials 221 or +96555102221. To access Home zone, user dials 223 or +96555102223 where he can personalize his mailbox settings. Abandon Call Alert will notify the user anytime someone reaches his mailbox without leaving a voice /video message. Default username will be the 8 digits mobile number and the default password will be the last 4 digits of the mobile number. User can access his mailbox by dialing 223 directly from the mobile or indirectly while roaming (+96555102223); roaming charges apply. _� Minimum deposit message length: 3 seconds. _� Maximum deposit message length: 30 seconds. _� Mailbox can store up to 20 messages. _� Messages in Inbox are deleted after 10 days if not saved. _� Trash folder message retention before purge: 3 days. _� Saved messages are deleted after one month. To change the language, user should: 1. Dial 223 2. From the main menu, choose Profile Options then Global Options then Language Options. To To change the greeting, user should: 1. Dial 223 2. From the main menu, choose Profile Options then Greetings. To change the password, user should: 1. Dial 223 2. From the main menu, choose Profile Options then Security Options. When the mailbox is full, the system will send a _�Full Mailbox _� notification to the mailbox owner. Callers will not be able to deposit new voice/video messages.
VIVA Missed Call Alert and VIVA Missed Call Alert Plus are services allowing customers to know who called them when they were switched off, out of coverage, busy or unconditionally. VIVA Missed Call Alert will be activated by default for Monthly customers. prepaid customers need to subscribe to Mawjood with costs 500 fils per month. Monthly and Prepaid customers are eligible to subscribe to VIVA Missed Call Alert Plus. VIVA Missed Call Alert Pluscosts 700 fils per month. Prepaid customer can subscribe to VIVA Missed Call Alert via the following channels: * VIVA Web portal - login to self care section * VIVA main IVR - by calling 102 and follow the instructions * By pressing *233# and Send from the mobile. * Via Customer care/POS All customers can subscribe to VIVA Missed Call Alert Plus via the following channels: * VIVA Web portal - login to self care section * VIVA main IVR - by calling 102 and follow the instructions * By pressing *244# then Send from the mobile. * Via Customer care/POS VIVA Missed Call Alert allows customers to divert their calls to Missed Call Alert application in case their mobile phone is switched off or Out of Reach. VIVA Missed Call Alert Plusallows customers to divert their calls to Missed Call Alert application in case their mobile phone is switched off or Out of Reach, busy or simply when they divert all calls (unconditionally). User should divert his calls to 234 by: _� Accessing the menu/ settings/ call divert/ unreachable or Busy or Unconditional (all calls)/ and then entering 234 or +965 55 102 234. _� Using the following code: - Unreachable: *62*234# or *62*+96555102234# then press Send - Busy: *67*234# or *67*+96555102234# then press Send - Unconditional (all calls): *21*234# or *21*+96555102234# then press Send The sender ID of the SMS notification will be the caller MSISDN. The SMS will include the number of call attempts with the date and time of the last attempt. Same activation channels can be used for deactivation. For VIVA Missed Call Alert : *VIVA Web portal - login to self care section *VIVA main IVR - by calling 102 and follow the instructions *By pressing #233# then Send. *Via Customer care/POS For Mawjood Extra: *VIVA Web portal - login to self care section *VIVA main IVR - by calling 102 and follow the instructions *By pressing #244# then Send. *Via Customer care/POS
Yes, this service is available to all VIVA customers. No this service is exclusive for VIVA customers only. No, this service is completely free, no monthly or per SMS charges. No, the service is automatically available to all VIVA mobile customers. No, this service is compatible with all GSM standard compliant handsets. Simply type *522*mobile number# on your mobile keypad and then press dial, Example *522*55123456# The SMS will be automatically sent to the desired mobile number Or go to VIVA menu in your mobile _�s main menu then select Services then select Free Services No, you can use this service even if you have zero credit. Yes, you can send up to 5 messages daily. Thereafter, no more requests will be accepted till midnight of the same day. Yes, however, customers should check with the operator in the country they are visiting to see if they support the USSD service. This service does not require any subscription fees. Call 102 and the Customer Service Agent will assist you in your queries
VIVA Collect Call offers customers an opportunity to make calls and charge it on the receiver of the call. This is provided that they accept the charges. Any VIVA customer. No this service is exclusive for VIVA customers only. This service does not require any subscription fees. There is no charge for the caller, but the receiver of the call will be charged as per their rate plan. No there is no limit, you can use this service as much as you want. This service is not enabled while you are roaming . With call screening feature, you can set your preference on how you want to receive collect calls from different sort of callers. Call 102 and the Customer Service Agent will assist you in your queries.
It _�s a free service launched by VIVA that will allow Monthly customers to use prepaid re-charge cards in order to stay connected and communicate beyond credit limit. VIVA budget Control will be activated by default for all Monthly customers and it is free of charge. _� You can continue making calls even if your line (Monthly) is interrupted. _� You can separate business calls from personal calls. _� You can re-charge your line anytime anywhere. _� You can control your post paid bill. It is a very easy service to use; simply press *550# and the Value account will be the active account. All calls, SMS _� made will be charged according to the prepaid rates. To switch back to your Monthly account, simply press #550#. All events/activities made using budget control account will not be shown on the bill. When your Monthly line is in a disconnection state, the amount left in your Budget Control account will be used to cover bill dues. When your postpaid line is in Disconnection state, the amount left in your Budget Control account will be used to cover bill dues.
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How can I access the VIVA Internet service? | VIVA Ring Back Tone allows you to personalize what friends, family and colleagues hear when calling you. Basically the _�ringing _� sound people hear while waiting for you to answer the call, is replaced with your choice of audio clip. You can choose from a variety of different sounds ranging from the latest music to sound effects and personal voices. -You can subscribe to the service by calling 600, or by sending SMS to 601 containing ON -You will receive an SMS confirming the subscription Yes. Non-VIVA customers will only be able to hear the tone that you selected when calling you. No. VIVA Ring Back Tone service is available for both Monthly and Prepaid customers. Each ring has its own price and is valid for use for 30 days. Once the time period for a ring has expired, ring is automatically renewed for another period of 30 days unless you stop renewal. No If you would like more information about VIVA Ring Back Tone, please call customer services on 102. If you cannot find a song on the website, it may not be available yet. We do have regular rings updates; so keep an eye on the site to see if your song has been included in the latest update. Yes and you can also order new ring(s) immediately after subscription. No. No, they are directly added to your album on the system so that when you change your device, your rings will remain the same. No, they are directly added to your album on the system so that when you change your device, your rings will remain the same. No. Yes. You can listen to the ring via IVR and via web. Yes, you can have more than one ring tone set as your VIVA Ring Back Tone. You can set a different tone to a different person or group of people and you can set different tones played at different times. For example, you can set a tone to your colleagues and play another tone when any member of your family calls you. Furthermore, you can play a tone during your work hours and plan a different one when you are out of the office. Yes. All mobiles available in the market are compatible with this service because it does not require any settings or changes on the mobile handset itself. You have a capacity of 10 rings within your album. No, you should first delete a ring from your album. There are two steps you should go through to acquire a tone on your handset. First you need to order the ring. Then you have to set the ordered ring. To do so, you can call the IVR on 600 and follow the prompts or you can use the short message commands that you send to 600 or visit our website: www.viva.com.kw. No. Yes Yes Just send by SMS GIFT followed by Ring code followed by recipient mobile number by SMS to 600 Each Ring validity period is 30 days. Ring can be renewed after 30 days. You will enter a 30 days suspend period where your ring will be set to the traditional default ring. If you don _�t order a ring within this period, you will be unsubscribed from the VIVA Ring Back Tone service. Your status as a VIVA Ring Back Tone subscriber will remain unchanged because you still have other active rings. In case you wish to cancel the service, simply send an SMS containing OFF to 601 For more information about VIVA Ring Back Tone, please visit our website: www.viva.com.kw
VIVA Voice SMS is a service that allows you to send voice SMS to another person locally. Simply dial *5 followed by the number you desire then press Call. Record your voice message and hang up. A message notification will be sent to you with 2 retrieval numbers: One retrieval number to listen to VIVA Voice SMS sent to you and one retrieval number to listen to your old VIVA Voice SMSs. You can retrieve and listen to your messages free of charge. Only 10 VIVA Voice SMS can be saved. If your inbox reach the maximum number of VIVA Voice SMS , make sure to delete some of the VIVA Voice SMS in your inbox in order to be able to receive other VIVA Voice SMS. VIVA Voice SMS saved will be deleted after 10 days. You can hear your VIVA Voice SMS as many times as you wish. You can record a message for a maximum of 30 seconds. You will be charged 50 Fils per VIVA Voice SMS sent. You can deposit VIVA Voice SMS by dialing +965 55102501
You can watch the same programs you usually watch at home. The only difference is there will be only a limited number of channels you can watch on your 3G handset. VIVA will be including most of the favorite channels and will be adding more channels later on. Yes, but streaming channel will be closed. No Yes, now you will be able to watch V-TV on all 3G enabled phones that support streaming. 3G Monthly and Prepaid subscribers can request V-TV by sending ON to 650 SMS Subscriptions are monthly and are renewed automatically at the end of the subscription period. If you unsubscribe half way through your subscription, your subscription renewal will be terminated. However, you will still have access to the subscribed channels for the duration of your subscription. If your subscription is active, you will be able to watch the channels even on low credit. You will be able to watch as much as you like. You have to go through one of the following channels: SMS: Send ON to 650 Customer care: Calling 102 The same channels are available for you in case you want to de-activate your V-TV services.
It _�s a free service launched by VIVA, allowing Monthly customers to use prepaid recharge cards to stay connected and communicate beyond credit limit. VIVA Budget Control will be active by default for all Monthly customers.
Yes, you will be able to make international calls using VIVA Budget Control even if International Access is not active on your postpaid line. Connection fees and rental charges (e.g. monthly subscriptions for services) are charged on the postpaid account. You will be able to use all available prepaid recharge channels to top up your VIVA Budget Control account. Simply use the recharge cards you want (1KD, 5 KD, 10 KD, 20 KD) and then call 500 and follow the instructions.
All events/activities made using VIVA Budget Control account will not be shown on the bill
VIVA 3.5G router is a HSDPA 3G wireless gateway for home and enterprise use. The gateway enables you not only to set up a local area network (LAN) flexibly, but also to access the Internet in wireless mode. It provides internet connection up to 7.2 Mbps. The 3.5G Router installs the software by itself once it is plugged into the PC or Laptop. Run your Web browser and enter http://192.168.1.1 in the address bar to access the router management page
Yes All you need to have is a router, insert 3G SIM card in the device to be provided with an Internet connection Yes. You need a Data line connection dedicated for Internet access and SMS services only; all other calls and services - such as video call, voice call, etc. including incoming calls are disabled , 3.5G Router delivered by VIVA are SIM locked and cannot be used with other operators 3.5G Routers are available in VIVA sales outlets Yes. A small reset button is accessible on the right border of the hardware Yes. 3.5G Routers support windows vista Yes you can. However the speed will become slower. The more you have simultaneous users, the slower the speed In an open space, the router can support a range up to 30 m. Obstructions in home such as brick walls and metal frames or siding greatly can reduce the range of by 25% or more. Please follow the below given steps to put security lock on your Option Router, so that no one can use it without your permission. You are secured!
VIVA Credit Transfer is a service that enables a Prepaid customer to transfer airtime credit to another Prepaid customer. All Prepaid customers automatically have the service. There are no subscription fees for the VIVA Credit Transfer service. No transaction fee will be deducted from the sender _�s credit balance for each successful transfer. Simply send by SMS T followed by amount followed by phone number to short code 588 Example: T 2 55123456 Or simply send ? followed by amount followed by mobile number to 588 Example: 55123456 2 ? Note: Space should be included between commands A transfer successful message will be sent to the sender. Once a customer transfers credit to your account, you will receive an SMS confirming the transfer. -The minimum transfer amount is 1 KD -The maximum transfer amount is 200 KD per day -The amount transferred cannot be in decimals Your validity will be transferred with the amount. Example: When you transfer 1 KD, you will be transferring 5 validity days from your account as well No No Yes, you can transfer to a customer abroad. However, to receive credit the recipient must be using a roaming partner _�s network. You must follow the same instructions for local credit transfers No No you have to be in active state (make and receive calls) in order to transfer credit Yes you can receive credit while in suspend period (receive-only state). The balance transfer service is an extremely safe and secured way to transfer credit. If the wrong number you have transferred to exists on the system then the amount will be transferred and cannot be retrieved or refunded. If the wrong number is not in the system, then the amount will not be transferred and the transfer will fail. The transfer cannot be cancelled
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| VIVA offers you the next generation in services that will redefine your mobile experience. Our services are especially designed to make your life simple and convenient through our cutting edge content portal. Only VIVA users are able to use VIVA Land, you must have either a prepaid or a post paid account. To view the read only version you can visit http://www.viva.com.kw/land. In order to have full access to VIVA Land you must login through your Self care account. To access VIVA Land on your mobile, visit the VIVA Portal bookmark received upon activation of your VIVA line. If you did not save the VIVA Portal bookmark, login to your Self Care account and visit the mobile settings link. Please note that you must have VIVA internet enabled on your mobile. For more information please call our customer care center at 102. Browsing VIVA Land is free of charge, however downloading items depends on the product where each product will have its price listed in the Price field. Once you have found the item you wish to purchase, click on the download link. You should then receive the product download link through a wap push to your mobile number you registered through your Self Care account. You may gift items to your friends & family using VIVA lines by clicking on the Gift to friend link. Once you click on the link your friend will receive a wap push instantly and you will only be charged if your friend downloads the product . You may recommend items to your friends & family using VIVA lines by clicking on the Recommend Link where you will also be able to add a personal SMS note with your recommendation. The receiver will only be charged if they download the recommended product. Games and applications are listed according to the handset model, if you cannot find your handset listed please contact our call center for further assistance. Subscription services on VIVA Land can only be activated by sending an SMS to a shortcode. Once the SMS is sent, you will receive a confirmation SMS and will be charged a weekly/per sms rate depending on nature of the service. For example to subscribe to CNN Weather, you send _�ME _� to 55100. In order to unsubscribe from the service, you must send an unsubscription command listed on the product page. The unsubscription . For example to unsubscribe to CNN Weather, you send _�UME _� or _�stop _� to 55100.
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