Frequently Asked Questions: Roaming
A: Data Roaming Surf-On from VIVA is weekly, and monthly flat rate roaming subscription which is currently available for All postpaid and pre-paid. Currently there are two types of data roaming Surf On`s: GCC Roaming Surf-On which covers GCC countries, and Global Roaming Surf-On which covers more than 50 countries across the world including GCC counrties. The plans apply to all data services (for example: BlackBerry Messenger, Internet browsing, MMS, emails, WAP, etc.)
A: To find out about details of our Roaming Surf-On`s
- 1. Through VIVA branches
- 2. Through Contact Center 102
- 3. Through the IVR by calling 102 and following these steps:
- Press 2 for Roaming & International main menu.
- Then Press 2 for roaming products & services.
- Press 1 to activate roaming services.
- Press 2 to activate International services only.
- Press 2 then 0 to contact our agent.
- 4. By SMS:
- Send "30" to 567 and it will Activate Roaming Internet Access.
- Send "50" to 567 and it will Activate International Access.
A: With 5 MB of data usage, you will be able to use BlackBerry Messenger, send and receive MMS, read emails, use WAP, surf the Web and download 1 song. Below is the estimated usage you will receive as well as with the 5 MB data package (Data usage varies by device):
You will easily exceed your 5 MB usage when streaming video & music audio, using VoIP, and using File Sharing Whatsapp is also included within the 5MB usage.
A: You will still be charged for the subscription, and any unused data will not be refunded.
A: Data Roaming Surf-On package is available on selected destinations, "GCC Roaming Surf-On" is available for usage within GCC countries (on selected operators), while "Global Roaming Surf-On" is available for usages in more than 50 destinations across the world (Selected Countries and Selected Operators including GCC). If you surf the internet on a non-dedicated Data Roaming Surf-On network then you will be charged as per the regular VIVA data roaming rate of 60 fils per-10 kilobyte.
A: Data Roaming Surf-On package is applicable to all selected Data Roaming Surf-On networks dependent on the package type.
- • If you subscribe to the ‘GCC Roaming Surf-On', you can surf on your smart phone through STC while in Saudi Arabia, if you fly to Bahrain during the validity period of our plan, you can continue using internet on your smart phone through VIVA in Bahrain.
- • If you subscribe to the ‘Global Roaming Surf-On', you can surf on your Smartphone through Du/Etisalat while in Dubai, if you fly to USA during the validity period you can continue using internet on your smartphone through AT&T in the USA.
A: International roaming allows you to use your GSM mobile service in a host of countries around the world, where VIVA has international roaming arrangements with carriers in those countries.
A: If you are a VIVA Post-Paid customer you may want to do the following:
Call VIVA customer care by dialing 102 (when you are in Kuwait) or dial +965-55102102 from abroad, VIVA customer care is available 24 hours a day
Visit VIVA branches in Kuwait or our authorized dealers (i2, FCC, and BEC).
For your benefit no deposit is required when activating roaming
Note: We recommend that you get your GPRS settings configured prior to departure.
All VIVA Pre-Paid plans come with pre-activated roaming capability. Prepaid Roaming is simple to use with the additional capability to control your costs, as charges are deducted online during your call. So there are no worries about overspending or anxiously waiting to get your bill at the end of the month.
Prepaid Roaming is also comes with broadband mobile data (GPRS and MMS) services available in major destinations. This will help you to use your Blackberry, PDAs, and Smartphones to send and receive MMS to your family and friends in Kuwait.
A: To call another subscriber just dial + (country code ) -(city code if applicable) (destination number) or 00 (country code ) -(city code if applicable) (destination number)
A: VIVA currently provides you the ability to receive calls, send and receive SMS and data/internet services while roaming. Outgoing calls on Prepaid Roaming are available in some roaming networks only, and this capability will soon be extended to other networks as well.
A: In the country you visit, your phone chooses the GSM operator that has contract with VIVA automatically. If your mobile phone doesn't have such a feature, or if you wish to use another operator, you will need to choose the operator you will use. When you go a to country that has 3G network with your 3G compliant handset, you can make calls because you receive service from the 3G network, answer the calls you receive and send/receive short messages. To be able to make data connection, you need to change the network mode in the network settings menu to 'GSM'.
3G compliant handsets:
Nokia N90, N70, 6630, 6680, Sony Ericsson K600i, Z1010, Z800i.
For detailed information about operator selection, you may check your handset's user guide or call VIVA Customer Services at 102 (when you are in Kuwait) or dial +965-55102102 from abroad".
- • Samsung
Menu > Network Services > Network Selection > Manual
- • iPhone
Menu > Settings > Carrier > Choose Network
- • HTC
Menu > Settings > Mobile Networks > Network Operators > Choose Network
- • Huawei
Menu > Settings > Mobile Networks > Network Operators > Choose Network
- • Nokia
Menu > Tools > Settings > Network > Network Selection > Manual
A: There are various service frequencies and varying mobile communication systems in use around the world. Operators provide GSM 850, GSM 900, GSM 1800, GSM 1900, WCDMA 2100, CDMA, satellite and IDEN services. In these countries where different technologies are used, compliant handsets must be used.
Most of the handsets used in Kuwait are compliant with GSM 900 and 1800 frequencies. For detailed information you can look at the user guide of your handset or call VIVA Customer Services at 102 (when you are in Kuwait) or dial +965-55102102 from abroad.
Especially, when you are in USA and Canada, you will need a handset compliant with GSM 1900 MHz frequency and if you go to Japan or South Korea, you will need a handset compliant with CDMA system OR 3G/WCDMA handset. If your handset doesn't support this technology, you will need to insert your SIM card to the handset you will rent/buy.
A: Using the Thuraya as an example, which provides services with the satellite technology, you can make calls in all points not covered and take advantage of the available services.
For this, you just need to insert the SIM card in the satellite phone you will buy/rent and make calls.
A: In Kuwait, users making calls while they are close to borders and whose lines are activated for international calls (international use-roaming), can be covered by the GSM networks of neighboring countries at certain points, and therefore their calls may be charged as they were made from abroad.
Sometimes coverage's and signals of VIVA and the operators of the neighboring countries can intersect, and because of that at some points our subscribers can be covered by foreign operators. This is resulted from many factors like the ban on installing base stations at military areas at borders, restrictions on coverage's at such areas and/or usage of the same frequency by the operators of the countries, lack and deficiencies in energy and transmission infrastructure, and the local topography.
In order to avoid such undesired charging, our users whose lines are activated for international calls and whose network selection settings are automatic, are recommended to set their network selection to manual.
A: Just dial the number (i.e. 55102102) as it is. There are no local area codes in Kuwait or you can dial the number by prefixing it with the country code, i.e. +965 55102102.
A: Dial "+" and "Country Code" and "Local Area Code" and "Number" or Dial "00" and "Country Code" and "Local Area Code" and "Number" or Eg: + 966 1 xxxxxxxxx or 00 966 1 xxxxxxxxx.
A: Once you open your phone it will automatically choose VIVA network unless the device was on manual settings. You then go to Menu - Settings – call settings – Choose network – automatic. If your mobile hasn't automatically connected to VIVA, you can manually connect by doing manual network selection to VIVA.
A: Enjoy sending and receiving SMS as much as you wish.
A: VIVA Customer Care: 55102102
Emergency - Police, Ambulance and Fire: 777 or 112
National Directory Assistance: 101